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We're still delivering! Check out our bank holiday weekend schedule.

Frequently Asked Questions

Can't find the answer you're looking for?
Don't worry, here are some of our most frequently asked questions to help you out!​​​​​​​

New to Milk & More?

Yes, so that we can let you know which days we can deliver to you.
Please call us on 03456063606 and we can help resolve this issue.
Yes, please call us on 03456063606 and we may be able to switch on your postcode.
Before you can order from us, you’ll need to create an account. There are various ways to do this. You can simply click on ‘Do we deliver to you’ from our homepage and follow the easy steps to register. Alternatively you can have a browse of our range first and add your products to your basket. From there you’ll be able to create an account and then place your first order! Take a look at our handy guide to setting up orders for details on how to do this.
Regular orders are a hassle free way to get the products you love delivered to your door on an ongoing basis. To set one up, all you have to do is find your favourite products, click the ‘Add’ button and choose the days on which you’d like to have them delivered, either every week or up to every other 6 weeks. For more information, check out our simple guide.
If you would like to speak to a member of the team for assistance with this, please head to the contact us page where you can chat online with one of the team or you can call our specialist team on 0300 456 2000 (7am - 4:30pm Monday to Saturday or 7am - 12pm on bank holiday weekends).
Your regular order can only start from the Monday or Tuesday after the next time we take payment (usually Thursdays). So if you set up a regular order on a Wednesday, the earliest it can start will be the following Monday or Tuesday; if you set up a regular order on a Friday, the earliest it can start will be the Monday or Tuesday in two weeks’ time (approx. 10 days later). You can place one-off orders to be delivered immediately however – so if you need your items earlier than when regular orders can start, just order them as one-offs.
Good news, you’re not tied in at all. If you change your mind and want to stop deliveries you can do this at any time.
When you create your account, we’ll let you know the days we’re able to deliver to you. You can choose any of those days to have your deliveries. We aren’t however able to offer set delivery windows to choose from. On the day of your delivery, we’ll quietly pop your products on your doorstep or in your chosen safe place by 7am, ready for you to bring inside when you wake up!