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Frequently Asked Questions

At Milk & More, we're always happy to answer any questions you may have. To make things quicker and easier for you, please see our FAQs below where you may find your query answered.

In the instance we weren’t able to deliver to you or you had some missing items, please check the 'My Transactions' section of your online account. Your refund will appear here. There may be a delay in the order status updating in your account so we thank you for your patience.

General

We deliver from 11pm until 7am.
We strive to bring you everything before 7am. But sometimes due to the nature of our business, we cannot guarantee delivery before this time.
Yes, we deliver on all Bank Holidays except for Christmas Day, Boxing Day and New Year’s Day.
Yes! However, please make sure you provide an access code or instructions in your delivery instructions for your milkman to use during the hours of 11pm and 7am. Please note, due to the time we deliver, we can't ring buzzers, text or call, or leave deliveries outside the flat building.
Once you’ve finished with your bottles, please give them a rinse and leave them on your doorstep for your milkman to collect alongside your next delivery. Just be sure to leave them next to your milk minder or delivery box to avoid any bottles getting accidentally smashed in the dark!
Yes! We collect all of the Milk & More glass milk and juice bottles that we deliver to you, as well as bottles from Fill, Oato, ReRooted, The Village Press, Good Club, The Organic Orchard Juice Co, and Tom Parker Creamery. Just give them a rinse and leave them out for your milkman to collect with your next order. However, any other packaging from across our range, such as jars, should be popped into your household recycling as normal.
Once you no longer need your foil tops, just give them a quick rinse and pop them into your household recycling.
No, we only collect Milk & More glass milk and juice bottles, as well as bottles from Fill, ReRooted, Oato, the Village Press, Tom Parker Creamery, Good Club and the Organic Orchard Juice Co. Just give them a rinse and pop them out before your next delivery. For anything else, we recommend reusing, recycling, upcycling or composting wherever possible.
Our friendly Customer Service Team is available 7am - 4:30pm Monday to Saturday and 8am - 12pm on bank holidays.
Yes! You can find our iOS app in the App Store and our Android app in the Google Play Store.
If you have any specific feedback, you can find details of how to get in touch with us on our contact us page.
This is something we may look to offer in the future.
If you’d like to opt in or out of marketing emails from us, then you can update your preferences in the ‘Marketing Preferences’ section of your account.
Please note, you can’t opt out of service emails which give you important information about your orders and account.
You can find full details of how we treat your personal data in our privacy policy.
We’re always trying to improve our offering by working with wonderful suppliers to bring you fantastic products that we think you’ll love. As we add more new and exciting delights to our range, sometimes we’ll need to discontinue other products, but we hope that our carefully curated additions will more than make up for that.
Yes! We’ve got a brilliant, weather proof Milk Minder to keep your bottles safe, We also sell handy Hessian Cool Bags.
We’re always trying to find ways to help you to reduce your use of single use plastic as well as our own in line with our commitment to no pointless plastic. Our product range is becoming increasingly more environmentally conscious as we continue to strive in being more sustainable. Have a browse of our Plastic Alternatives range to see all the wonderful reduced plastic, or plastic free products we have on offer. There’s also our Zero Waste selection of bottles that can be re-used again and again before being recycled.
In the unlikely event that we ever need to recall a product, this will be communicated by email to anyone affected, and you'll be able to find any updates here